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Important Booking Info
The Manor Day Spa Questions and Answers
Whart time should I arrive before my appointment?
We ask that clients arrive 10 minutes before their first treatment. This allows for a tour of the spa, time to relax and time to fill in any necessary forms. Arriving late will effect the time you get to experience your treatment but more importantly, may effect your ability to fully relax and enjoy your moment of indulgence.
What if I am unable to make my scheduled appointment?
We send out a text the day before your appointment. Please let us know if you are unable to make it and a courtesy call with an appropriate amount of warning is always appreciated by staff. We are always happy to reschedule any appointment for a later date. No shows and cancellation on the day will incure a full fee if we are unable to fill your space. Please see below for our cancellation policy.
Bookings and treatments over the value of $100
These bookings require a non-refundable deposit of $20 per person OR a credit card number to secure the booking.
This number will be charged at the below rates.
Over 24 Hours Notice
We appreciate clients letting us know as soon as possible if you cannot make your scheduled appointment so we can offer these spaces to other clients.
Day before cancellation
1/2 total treatments value will be charged
On the day cancellation and no shows
Full treatment value will be charged
No show vouchers
Full voucher value will be charged
What do you classify as a 'Group Booking'?
A group booking is considered as two or more people. Many times, we get groups such a bridal parties, birthday parties and hen's groups through. Some group booking packages we offer do require a minimum amount of people to go ahead.
A lot of preparation and work goes into making all our group bookings run smoothly and often, a credit card number is needed to secure the booking in case of a no show on the day. Unfortunately, we are not able to offer discount for group bookings.
Please view our group bookings cancellation policy below.
Group bookings and treatments over the value of $100
Non-refundable deposit of $20 per person plus a credit card number to secure the booking. *This will be charged at the below rates
1 Months Notice
No Charge
2-4 Weeks Notice
Deposit/s will be lost
2 Weeks Notice
1/2 Treatment Value
No Show or 1 Weeks Notice or less
Full Treatment Value
Can we bring lunch and nibbles with us?
We have a fabulous day lounge where guests can relax before and in between appointments. During treatments, clients are welcome to cold water, a selection of teas and herbals and of course coffee!
Groups are more than welcome to bring lunch, nibbles or even bubbles with them for the duration of their treatments or, The Manor, with prior warning are more than happy to arrange a lunch or brunch for you for a small charge. All glasses, plates and wine goblets are supplied.
What should I wear?
For all treatments, we suggest you wear what ever you feel comfortable in. For some treatments, a few attire options may make life that little bit easier!
Spa Tans
Exfoliating well the night before will increase the finish of your tan. We suggest wearing old underwear that you won't mind getting a little residue on when you redress. Also, for women, a flowing skirt and for all clients, loose fitting clothes and open shoes such as flip flops will help towards a better finish with no rubbed areas.
Pedicures
Open shoes will prevent any rubs straight after treatments although disposable pedi slippers can be provided to help you with your drive home!
If you are at all unsure of any treatment procedures or what to wear at any time, please do not hesitate to ask.
Can I create my own package?
Absolutely! If you are wanting a day of indulgence or creating a special gift for someone, clients are more than welcome to create their own package or itenerary for the day. With any package, prior warning will be needed to organise this for and please remember that our Saturdays fill up fast so be in quick to secure your weekend treatments! Often using our online booking system or communication via email is easiest for big bookings. We can arrange an itinerary and confirmation for you.
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